The Sports Edit Reviews

Amazing service, the size didn’t fit but they managed to arrange and exchange in 24 hours with quick response. Good quality items. Very satisfied.

Phoebe was brilliant, replaced faulty trainers immediately. Very helpful. Would recommend Sports Edit for great customer service and products.

Great customer service! Phoebe was so helpful and quick to resolve the matter. Thank you again :)

I needed to return an item for my Daughter that was too small. I gave the customer service team a call. Spoke to Lauren who was so very helpful. She set up the return for me, sent me the Royal Mail label and told me exactly where I should take the package.
Thank you again, Olivia R

Great customer service from Phoebe. I ordered a pair of shoes which turned out to be faulty after only a few wears. Contacted customer services which was quick and easy, they offered a few choices to resolve my issue and I chose a refund which came straight through.

I don't understand these bad reviews, my experience with The Sports Edit is nothing but great. First of all, they have amazing choice of brands and great prices. I have ordered from Croatia and package arrived in a week which was ok. But when I received a faulty item, I wrote to customer service and the reply was instant. I was immediately offered a solution. This was by far the best customer service I have ever experienced from any online shopping site. I cannot wait to make my next purchase with The Sports Edit. I am one really happy customer, thank you!

Unfortunately I had a faulty item which I reported via email. Response was efficient and I was given a full refund - excellent customer service! Thanks so much and will definitely be returning.

Unfortunately my pair of trainers had quite a few marks and scuffs on. Contacted customer services who were excellent. Phoebe was great and very efficient. Thank you

Wow phoebe has been amazing! I had a fault with my product she was so quick with a reply and a resolution! Thanks!

Truly the best customer service experience ever had. And a beautiful curated selection

The team - especially Phoebe was helpful when one of the items I received was faulty.
She was quicker than I expected and had great communication. Overall positive experience.

Great customer service. Phoebe helped me out with a question very promptly and efficiently. My order was also very quick to arrive.

I had to pay to return a paid of trainers that were awful but at least I thought I'd receive a refund as promised on their website "Once our warehouse receives your unwanted item(s), they will process it within 5 working days. The customer service team will then be notified of the return and will process the refund. Once complete, you will receive an email confirmation." I am still waiting for my refund. It should not take this long to issue a refund.

For refunds, depending on your bank, the money will be back into your account within 3-5 working days.

Ordered from Germany. Received no delivery updates for more than 4 weeks. When contacting customer service I was told that the delivery was attempted (at a business address) and that nobody accepted the shipment. I have never received any information on the shipment. When the shipment was returned there was no automated credit process.

I don't recommend to shop at The Sports Edit from Germany!

However, customer service was fast and friendly.

The best customer service I have received in years. Phoebe from the customer service team was brilliant, quick responses and organised an exchange for me without any delays